Frequently Asked Questions
This page contains answers to commonly-asked questions about Medical Travel and Medical Port's services
MedicalPort is a health services company operating in Portugal, facilitating access to prevention, treatment and recovery for both Portuguese and international citizens. Through a streamlined process, we connect clients to a carefully selected group of private healthcare providers — a network we call the MedicalPort Network.
The MedicalPort Network is structured across three branches:
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Experienced and recognised healthcare professionals offering online and in-person consultations for individual clients;
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Experienced and recognised healthcare professionals providing online and in-person services for corporate clients;
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Certified private healthcare units — hospitals and clinics — with national and international recognition.
Our team will guide you through every step of the process. You can contact us on +351 211 379 718, Monday to Friday, from 9:00 to 18:00 (GMT), or through any of the available channels on www.medicalport.org: email, WhatsApp or the online Call Me form.
Email, Whatsapp or Call Me form.
Our team provides support throughout the process in Portuguese, English, French, Spanish, Ukrainian and Russian. However, our healthcare professionals are only available for consultations in Portuguese, English and Spanish.
We offer in-person and online consultations, psychological assessments, medical tests, check-ups, second opinions, treatments and surgical procedures across a wide range of specialities, in leading private healthcare facilities.
MedicalPort does not have direct agreements with insurance companies. However, clients may request reimbursement from their insurer, provided such coverage is included in their policy.
A remote consultation works just like an in-person consultation — with the added convenience of not needing to visit your doctor’s office.
These consultations are held via video call on the Stuward platform, ensuring the highest level of privacy, just like in a traditional medical appointment.
Stuward is a video conferencing platform that runs directly in your browser — no app installation required. It ensures the privacy and confidentiality expected in a conversation between you and your doctor.
We provide access to private healthcare in Portugal with quality, safety and close personal support. Our team works with experienced professionals and leading clinics, offering a comprehensive and tailored service to meet each person’s needs.
We offer:
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In-depth knowledge of the Portuguese healthcare system;
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Access to highly qualified specialists and accredited private healthcare units;
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Safe, effective and timely medical services, scheduled at your convenience;
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Personalised support at every stage, including administrative help and assistance with travel to healthcare units;
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A tailored medical plan, aligned with your clinical needs and personal preferences;
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A single point of contact for all required services;
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Efficient and transparent management of the entire process, with full respect for your privacy.